Frequently Asked Questions
Find answers to common questions about our NAATI-certified translation and interpreting services.
When do you need an apostille?
An apostille is often required to verify a document's authenticity for international use.
1. Australian documents used abroad: You typically need an apostille from DFAT (Australia) to use your documents in a foreign country.
2. Foreign documents used in Australia: Australian authorities (like Home Affairs) may require your original foreign document to be apostilled by the issuing country before they accept it alongside a NAATI-certified translation.
Always check with the specific organization requesting the documents to see if an apostille or "legalisation" is required in addition to a NAATI translation.
Why is there no fixed pricing for standard documents?
Market rates for NAATI-certified translators vary significantly depending on the language. Since the price difference between common and rare languages can reach up to 50%, we believe it is fairer to provide an accurate, tailored quote for each request rather than applying a flat "rounded up" rate that would overcharge many of our clients.
What services do you offer?
We provide a comprehensive range of language services, including NAATI-certified document translation, face-to-face and remote interpreting, and specialized legal or technical translations.
View our full list of services →Choosing a translator or interpreter?
When choosing a language professional in Australia, it is essential to ensure they are NAATI-certified. This certification is the national standard and ensures your documents will be accepted by government agencies, courts, and educational institutions. We work with certified professionals to provide the highest level of accuracy and ethical standards.
Why NAATI?
NAATI (National Accreditation Authority for Translators and Interpreters) is the only body that issues certification for practitioners in Australia. Most government departments and professional bodies require NAATI-certified translations for official purposes.
Learn more about NAATI certification →Translation Delivery and Time?
Standard delivery for small projects (including standard documents) is typically 2-3 business days. Larger or more complex projects may take longer depending on the volume and technicality. If you have a tight deadline, we offer "Urgent" services for a rush fee to prioritize your project.
Do quotes cost anything?
No, our quotes are completely free and non-binding. Simply submit your documents through our secure form, and we will get back to you as soon as we can.
What languages can you translate or interpret?
We support over 150 languages across a wide range of dialects. Whether it is a common language or a rare one, we likely have a certified professional available to help.
See our supported languages →Ready to Get Started?
Contact us today for a personalised quote on your translation project.
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