Privacy Policy

This Privacy Policy explains how Insighter (“we”, “us”, “our”) collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including APP 11 (Security of Personal Information).

We are a sole-trader business providing translation and related language services, supported by professional freelance translators (“Contractors”).

We collect only what is necessary to deliver our services and manage our business, including:

• Name, email address, and contact details
• Business or company information for billing
• Source materials and related project files (which may incidentally contain personal information)
• Communication records (emails, instructions, feedback)

We do not intentionally collect sensitive information unless it is essential for the requested service and provided voluntarily by the client.

We use personal information to:

• Deliver translation and related services
• Manage projects, invoicing and payments
• Communicate with clients and translators
• Maintain business, accounting and compliance records

We do not sell or trade personal information.

We may share limited client information with carefully selected Contractors solely for the purpose of performing translation (including quoting) or related services.

All Contractors are bound by written agreements requiring them to:

• maintain strict confidentiality,
• store files securely (e.g. password-protected or encrypted),
• retain project files only up to 90 days after delivery, and
• permanently delete project data thereafter.

We take reasonable steps to ensure all Contractors comply with these requirements and APP 11 obligations.

Where secure third-party tools (such as CAT tools or cloud services) are used, we ensure they meet appropriate data-protection standards.

We take reasonable steps to protect all personal information from misuse, interference, loss, and unauthorised access or disclosure, including:

• Secure password protected devices with encrypted file storage
• Restricted access to client data
• Secure email and file-transfer systems
• Routine deletion of project files after 90 days

Administrative records (e.g. invoices or project metadata) may be retained for accounting or legal purposes.

Clients may request early deletion of project files, which we will honour unless retention is required by law.

We generally operate within Australia.

If a Contractor located overseas assists on a project, clients will be notified before work begins.

All overseas Contractors are required to handle data in accordance with confidentiality and security obligations equivalent to the APPs.

You may request access to or correction of your personal information at any time by contacting us.

If information has already been deleted under our retention policy, we will advise accordingly.

We will only use your details or project references for marketing or training with your prior written consent.

If you believe your privacy has been breached, please contact us first.

We will investigate and respond promptly.

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.