Insighter – Service Agreement

1.1. By accepting a Purchase Order (“PO”) from Insighter, the Contractor agrees to be bound by these Terms & Conditions.

1.2. These terms apply to all projects performed for Insighter unless otherwise agreed in writing.

2.1. The Contractor shall provide translation, interpreting, or related linguistic services as specified in the PO.

2.2. Services must be delivered by the agreed deadline or scheduled appointment time, in accordance with professional standards and any project instructions provided by Insighter.

3.1. The Contractor must treat all materials, information, and client data as strictly confidential.

3.2. Confidential information may not be disclosed to any third party without Insighter’s prior written consent.

3.3. This obligation continues after the completion of the project.

3.4. Client details provided by Insighter are confidential and must not be used for any purpose other than performing the assignment.

4.1. The Contractor must take reasonable steps to protect project files and client data from unauthorised access, loss, or misuse.

4.2. Files shall be stored securely (e.g., password-protected devices, encrypted storage).

4.3. Files must be permanently deleted no later than 90 days after delivery, unless otherwise instructed in writing by Insighter.

4.4. The Contractor must confirm deletion upon request.

5.1. All intellectual property rights in the work produced under these terms are assigned to Insighter upon delivery and full payment.

5.2. The Contractor retains no ownership rights in the translations or related deliverables.

6.1. Payment terms will be specified in each PO.

6.2. Invoices must reference the relevant PO number.

6.3. Payment will be made in accordance with agreed timelines, subject to satisfactory delivery of services.

7.1. The Contractor warrants that all work delivered will meet professional translation standards: accurate meaning, appropriate terminology, natural style, and free from factual errors.

7.2. Machine translation or other automated tools:

• must never be used where this would breach confidentiality (e.g. public MT platforms or unapproved plug-ins),
• are not permitted by default, and may only be used if explicitly authorised by Insighter for a given assignment, and
• must always be fully reviewed and edited, with the Contractor taking full responsibility for the final quality.

7.3. The Contractor must perform all services personally unless Insighter has given written consent to subcontract further.

8.1 Translator Obligations: The Contractor must, at no additional cost, promptly correct any material errors or omissions identified in the delivered translation.

Completion of the assignment will be deemed to occur upon delivery of the translation, provided that any material errors identified are corrected.

One round of corrections based on reasonable client feedback is included, provided such corrections do not alter the agreed scope of work or introduce stylistic changes beyond the original assignment.

Additional rounds of revisions may be subject to a separate agreement between Insighter and the Contractor.

9.1. For interpreting assignments, the Contractor must attend the scheduled appointment on time and fully prepared.

9.2. If the Contractor becomes unavailable, they must notify Insighter as soon as reasonably possible.

9.3. The Contractor must conduct themselves professionally and in accordance with applicable professional interpreting standards.

9.4. The Contractor must not contact the end client directly regarding future work without Insighter’s consent.

9.5. Travel and related expenses must be agreed in advance and specified in the Purchase Order.

10.1. Insighter may terminate an assignment at any time if the Contractor breaches these terms or fails to deliver satisfactory work.

10.2. Termination does not affect accrued rights or obligations.

11.1. These terms are governed by the laws of Australia.

11.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.